Buyer Satisfaction Score
Measurement of buyer contentment with their marketplace experience.
Buyer Satisfaction Score measures buyer contentment with their marketplace experience.
Improving this score is critical for retention and referrals. It drives demand and platform growth.
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Take Rate
Percentage of each transaction that the marketplace retains as revenue.
Time to Fill
Average time it takes for a listing to be fulfilled or matched on the platform.
Gross Merchandise Volume (GMV)
Total value of goods or services sold through the marketplace over a specific period.
Customer Acquisition Cost (CAC)
Average cost incurred to acquire a new customer.
Lifetime Value (LTV)
Estimated total revenue a customer generates over their relationship with the marketplace.