Customer Satisfaction Index
Quantitative measure of customer satisfaction levels.
Customer Satisfaction Index quantifies satisfaction levels based on surveys or feedback.
Improving this index is crucial for retention and positive word-of-mouth. It can drive organic growth and customer loyalty.
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Take Rate
Percentage of each transaction that the marketplace retains as revenue.
Time to Fill
Average time it takes for a listing to be fulfilled or matched on the platform.
Gross Merchandise Volume (GMV)
Total value of goods or services sold through the marketplace over a specific period.
Customer Acquisition Cost (CAC)
Average cost incurred to acquire a new customer.
Lifetime Value (LTV)
Estimated total revenue a customer generates over their relationship with the marketplace.