Customer Service Response Time
Average time to respond to customer inquiries.
Customer Service Response Time is the average time to respond to customer inquiries.
Faster times improve satisfaction and can influence purchasing decisions. It's key for customer retention.
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Take Rate
Percentage of each transaction that the marketplace retains as revenue.
Time to Fill
Average time it takes for a listing to be fulfilled or matched on the platform.
Gross Merchandise Volume (GMV)
Total value of goods or services sold through the marketplace over a specific period.
Customer Acquisition Cost (CAC)
Average cost incurred to acquire a new customer.
Lifetime Value (LTV)
Estimated total revenue a customer generates over their relationship with the marketplace.