On-time Delivery Rate
Percentage of orders delivered within the promised timeframe.
On-time Delivery Rate measures the percentage of orders delivered within the promised timeframe. It's calculated by dividing on-time deliveries by total deliveries, then multiplying by 100.
A high rate enhances customer satisfaction and trust. It reflects the efficiency of logistics and fulfillment processes.
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Take Rate
Percentage of each transaction that the marketplace retains as revenue.
Time to Fill
Average time it takes for a listing to be fulfilled or matched on the platform.
Gross Merchandise Volume (GMV)
Total value of goods or services sold through the marketplace over a specific period.
Customer Acquisition Cost (CAC)
Average cost incurred to acquire a new customer.
Lifetime Value (LTV)
Estimated total revenue a customer generates over their relationship with the marketplace.