User Satisfaction Score
Measurement of how satisfied users are with the marketplace.
User Satisfaction Score gauges how satisfied users are with the marketplace. It's typically measured through surveys or feedback forms.
High scores indicate that the platform meets or exceeds user expectations. It's critical for retention and positive word-of-mouth.
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Take Rate
Percentage of each transaction that the marketplace retains as revenue.
Time to Fill
Average time it takes for a listing to be fulfilled or matched on the platform.
Gross Merchandise Volume (GMV)
Total value of goods or services sold through the marketplace over a specific period.
Customer Acquisition Cost (CAC)
Average cost incurred to acquire a new customer.
Lifetime Value (LTV)
Estimated total revenue a customer generates over their relationship with the marketplace.