This Privacy Policy explains how twosided.io, owned and operated by Firm Firm, LLC ("we", "our", "us"), collects, uses, and protects personal data when you use our services.
By using twosided.io, you consent to this Privacy Policy.
1. Who We Are
twosided.io is a marketplace analytics tool that integrates with Stripe Connect. We are owned and operated by:
Firm Firm, LLC
1111B S Governors Ave STE 29674
Dover DE 19904
United States
info@twosided.io
We host all user data in Frankfurt, Germany on EU‑based servers.
2. What Data We Collect
a) Account Information
- Name, email address, password (hashed), company details
b) Stripe Connect Data
- With your permission, we access connected account data via Stripe’s API
- May include marketplace transactions, charges, transfers, and customer IDs
- We do not store sensitive cardholder data
c) Usage Data
- Analytics data (pages visited, feature usage)
- Device/browser type, IP address, timestamps
d) Partner Data
- Sharetribe data (e.g., marketplace ID)
3. How We Use Your Data
- Provide and operate the Service
- Analyze usage to improve features
- Communicate with you (updates, support)
- Fulfill legal and security obligations
We do not sell your data.
4. Data Sharing
- With Stripe, under your authorization
- With trusted service providers (hosting, analytics)
- If required by law or legal process
5. Data Hosting and Security
All data is hosted in Frankfurt, Germany. We follow industry best practices including encrypted storage, TLS, and strict access controls.
6. Your Rights (GDPR & Global)
- Access, correct, or delete your data
- Object to or restrict processing
- Request data portability
To make a request, email info@twosided.io.
7. Retention
We retain your data for as long as your account is active or as needed to provide the Service. You can request deletion at any time.
8. Cookies & Tracking
We use minimal cookies for authentication and analytics. We do not use third‑party advertising cookies. A full cookie policy is available upon request.
9. International Users
If you access the Service outside of the EU, your data may be transferred to and processed in the EU (Frankfurt data center). By using the Service, you consent to this transfer.
10. Children’s Privacy
Our service is not intended for individuals under 18. We do not knowingly collect data from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified via email or in‑app notice.
12. Contact Us
Firm Firm, LLC
1111B S Governors Ave STE 29674
Dover DE 19904
United States
Email: info@twosided.io